Question 1

When are you available for appointments?

Accepted Answer

I am available for appointments weekdays Monday to Friday 9.30am -4pm, plus Monday & Thursday evenings from 6.30pm.Availability can be viewed on the Booking page. Or you are welcome to contact me directly to discuss possible days/times.

Question 2

How Do I Make an Appointment?

Accepted Answer

Appointments for Reflexology or Massage may be either made via the websites 'Booking' page OR directly with me.If you wish to make an appointment but have any questions or want to discuss having any treatment beforehand, please contact me. Via Telephone -  (Tel - 07961 985297) If you call and get voicemail, please do leave a message and I will call you back - I may be with a client at the time so my phone will be off.Via Email (info@ali-iles.co.uk) - I do try to respond to email enquiries within 24hrs.

Question 3

I'm not sure which treatment to book?

Accepted Answer

If you're unsure which treatment would be most beneficial, please get in touch. I'll be happy to discuss your needs and help you choose the most suitable option.

Question 4

What if I need to cancel or rearrange my appointment?

Accepted Answer

I understand that plans can sometimes change. If you need to cancel or rearrange your appointment, please provide as much notice as possible so that I can offer the appointment time to another client.Appointments cancelled or rearranged with less than 24 hours' notice may be subject to a cancellation fee. Missed appointments and appointments cancelled on the day may be charged at the full treatment cost.If you are feeling unwell or have concerns about attending your appointment, please get in touch as soon as possible and I will be happy to discuss your options.Full details can be found in my Cancellation Policy.

Question 5

How Can I Pay?

Accepted Answer

Payment by either Cash or Card at time of appointment is accepted thankyou.

Question 6

Are you able to provide a receipt?

Accepted Answer

Yes - if you let me know that you require one I will email it to you after your appointment.

Question 7

Is Parking Available?

Accepted Answer

Yes, you are always welcome to park on the driveway.

Question 8

Do you provide Gift Vouchers?

Accepted Answer

Yes - Contact me for further information and to purchase.Gift Vouchers can be made out for a specific treatment (ie. Reflexology session / Back, Neck & Shoulders Massage) OR made out as a monetary value of your choice (ie. £20, £35 etc) so the recipient can then choose what they would like in personYou may either collect in person or I can post it to you / them.Gift Vouchers can also be emailed to you.

Question 9

Are you Fully Qualified and Insured?

Accepted Answer

Yes I am a fully Insured and Qualified Massage therapist & Reflexologist, having gained my qualifications in Reflexology & Swedish Body Massage in 2005, and Sports Massage in 2019.

Question 10

Do you belong to any professional organisations?

Accepted Answer

Yes.Federation of Holistic Therapists (FHT)Association of Reflexologists (AoR)

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