BEFORE YOUR APPOINTMENT
Terms designed to make things clear and comfortable
These terms help appointments run smoothly and fairly for everyone. By booking a treatment, you agree to the arrangements outlined below. If anything is unclear, please get in touch before booking.
PROFESSIONAL STANDARDS
Client care you can feel confident in
I am a fully qualified and insured reflexology and massage therapist, and a registered member of the Association of Reflexologists and the
Federation of Holistic Therapists.
-
Nationally recognised qualifications and over 20 years’ experience
-
Professional codes of conduct, practice and ethics
-
Appropriate professional and public liability insurance
-
Regular training and Continuing Professional Development
-
Respectful, sensitive and confidential client care
Your comfort matters
You may ask questions, request an adjustment or stop your treatment at any time.
Appropriate draping is always used during massage.
USEFUL INFORMATION
Professional standards & client care
Your consultation and health information
Before your first treatment, I will ask you to complete a consultation so we can discuss your health, medical history and reasons for seeking treatment. Please tell me about relevant conditions, medication, injuries, allergies or changes to your health.
Reflexology and massage are complementary therapies and do not replace advice or treatment from a doctor or other qualified healthcare professional.
Consent, comfort and professional boundaries
Your treatment will be explained and your consent obtained before we begin. Professional behaviour is expected throughout every appointment; inappropriate or abusive behaviour will bring the session to an immediate end.
Confidentiality and privacy
Your personal and health information is treated confidentially and stored securely in accordance with data-protection requirements.
Please see my separate Privacy Policy for further information about how your information is collected, used and stored.
BOOKING TERMS
Simple arrangements for your appointment
CANCELLATIONS
Please give at least 24 hours’ notice
24+ hours Cancel or rearrange without charge
Under 24 hours 50% of the treatment price may be charged
No-show The full treatment price will be payable
If I am able to refill your appointment, the cancellation charge will be waived. Any cancellation fee must be paid before a further appointment can be booked.
I appreciate that genuine emergencies and exceptional circumstances can occur, and these will always be considered fairly and with discretion.
Pregnancy and maternity reflexology
I understand that circumstances can change unexpectedly during pregnancy, particularly close to or after your expected due date.
If possible, please let me know if you are unable to attend.
Late cancellations connected with labour, urgent pregnancy-related care or similar unexpected circumstances will be treated with understanding and discretion.
PAYMENT
At your appointment
Current treatment durations and prices are shown on my treatment and booking pages.
Payment is due in full at the time of your appointment unless the treatment or package has been paid for in advance. Payment may be made by cash or credit/debit card.
Prices and offers may occasionally change, but the price confirmed when you book will apply to that appointment.
RUNNING LATE?
Please let me know
If you are running late, please contact me with your expected arrival time.
I will do my best to provide as much of your treatment as possible, but your appointment will still need to finish at its original time so that the next client is not delayed.
The full treatment fee will remain payable.
If you arrive too late for the treatment to be carried out safely or effectively, the appointment may need to be treated as a late cancellation.
MORE INFORMATION
Packages, vouchers & changes
Treatment Packages
Where treatment packages are available, their price, number of sessions and validity period will be explained before purchase.
Packages are normally valid for six months from the date of purchase unless otherwise stated.
If a refund is agreed, any treatments already received may be recalculated at their usual individual price, with the remaining balance refunded. This does not affect your statutory rights.
Gift Vouchers
Gift vouchers are available for selected treatments or as a monetary value of your choice.
They may be collected, posted or sent via email.
Vouchers:
-
Must be used by the expiry date shown, normally six months from purchase.
-
Should be presented or quoted when booking.
-
Cannot be exchanged for cash.
-
Must be used for a treatment that is suitable for the recipient.
Please contact me before the expiry date if exceptional circumstances prevent the voucher from being used. Any extension will be considered at my discretion. Your statutory consumer rights are unaffected.
If Ali needs to cancel
If I am unwell, unable to treat or believe it would be inadvisable to carry out your treatment, I will contact you
as soon as possible.
You will not be charged, and any advance payment can be transferred to a rearranged appointment or refunded.