TERMS & CONDITIONS
GOOD PRACTICE POLICY
Ali Iles is a fully registered member of the -
Being a member of these organisations demonstrates that I
Have nationally recognised qualifications.
Bound by their code of Practice and Ethics.
Follow a Good Practice Policy and Hygiene guidance to ensure client safety.
I will always be adequately Insured.
I comply with their Continuing Professional Development (CPD) requirements which ensures my practice is kept up to date.
As a professional Reflexology & Massage Therapist I will provide you with the appropriate bespoke treatment and support.
I am compliant with GDPR data protection, please see my separate GDPR Policy Your Information will remain confidential at all times.
Please see my separate COVID-19 Policy for current guidelines.
In brief -
I will always wear a face covering for every client for the foreseeable future.
I am fully vaccinated against Covid-19 (Initial course plus Booster vaccination - updated Dec'21).
If you (client) have a cough, fever, loss of smell/taste or any symptoms relating to Covid-19 OR have been in contact with anyone with these symptoms please contact me as we may need to postpone your treatment session.
If you have recently had a Covid-19 Vaccination - it is advised for you to wait for at least 3 days until having an appointment in case of any possible post vaccination reactions.
My current Reflexology & Massage Therapy costs are detailed HERE.
They are payable in full at the time of treatment. (Payments can be made with CASH or CREDIT/DEBIT CARD.)
Paid in advance as part of a Block Booking Treatment package.
I reserve the right to choose to use discretion regarding the application of any discounts.
BLOCK BOOKING PACKAGES
I offer the option to book a package of treatments. (ie. pay for a block of 6 sessions in advance at a reduced cost)
These are provided at a reduced price as they are paid for and booked in advance.
These treatments are non refundable.
These treatments are required to be used within 6 months of initial booking.
Gift Vouchers are available for purchase. They can be collected in person, Posted (via Royal Mail with P&P fee) or emailed.
These may be given as gifts.
These are paid for in advance and non refundable.
These vouchers are required to be used before the Expiry date given on the voucher - usually within 6 months of purchase unless discussed.
Should you need to cancel or rearrange your appointment please do contact me as soon as possible giving AT LEAST 24hrs NOTICE. (If enough notice is given then I may be able to offer the appointment to someone on my waiting list).
If cancellation is made at the last minute or appointment is missed (without contacting me first) then a cancellation fee may be charged. This fee will be required to be settled prior to any future bookings.
If you are running late for your appointment - If you could try to let me know of your expected arrival time. I will still be happy to see you but your treatment session time will still need to finish at original booked time. (ie. shorter session)
Maternity Reflexology Clients - I do understand that anything can happen during pregnancy - If you need to cancel or unable to attend your appointment If you are able to let me know then that would be great but if during later stages/ near or over expected due date / labour imminent etc then I shall understand that I may be the last thing on your mind!
If I (Ali) am Unwell, Unable to treat or it is Inadvisable for me to treat - I will try to give you as much notice as possible and will contact you to advise you and arrange a suitable future booking.
Any behaviour deemed inappropriate will immediately cancel the treatment session and no further bookings will be offered.